Flower Corner privacy notice

What we collect

• Your order: your name, email address and phone number; the recipient’s name and phone number; the delivery address with building, unit, floor and landmark; the map location if you drop a pin or use your current location; the delivery date and time; the card message and its details; notes; and any promo code.
• Gift photos, videos and voice recordings, only if you choose to attach one. The gift data-sharing policy shown when you attach it explains who can view it.
• Replies from the person who receives a gift: their message, star rating and any photo or video they send back through the card link.
• Your account, if you create one: email address, password, name, phone number, saved delivery addresses, loyalty stamps and points, and any Wallet membership card you add. Passwords are stored by our sign-in provider in a form we cannot read.
• Enquiries about events and corporate orders: your name, phone number, email address and the details you give us.
• Newsletter sign-ups: your name and email address.
• How you use the shop: pages viewed, searches, time on a page, device type, the link or campaign that brought you, and your approximate country. At checkout this is linked to the contact details on your order.
• If you allow notifications on your phone, a notification token for your device.

How we use it

• To take, prepare and deliver your order, and to let the recipient see your card message and any gift attachment.
• To send your order confirmation and updates by email and WhatsApp.
• To run your account, saved addresses and loyalty rewards.
• To answer enquiries and messages.
• To suggest card messages and answer questions in the florist chat. The details you type in, including names, are sent to our AI text provider to write the reply. Chat messages are not stored.
• To keep the shop secure and prevent fraud.
• To understand and improve the shop.
• To send WhatsApp offers, only if you opted in. You can opt out at any time.
• To measure our advertising. When you place an order or send an enquiry, we send Meta and Google your email address and phone number in a hashed (encoded) form so they can count conversions from our ads.

Cookies and analytics

The shop uses its own analytics and Vercel Web Analytics on every visit. Google Analytics, Microsoft Clarity (when enabled) and the Meta Pixel load only if you accept them in the cookie banner; the Meta Pixel needs both analytics and marketing consent. Your cookie choice is remembered for 180 days, and you can change it at any time from “Cookie settings” at the bottom of the website.

Who receives your information

We do not sell your personal information. We share it only with the providers who help us run the shop:

• Card payments: Arab Financial Services (AFS) through our secure payment page, or Stripe. They receive your name, email address, phone number and billing address. We do not see or store your full card number.
• Maps and address search: Google Maps.
• Email: Resend, for order confirmations.
• WhatsApp: Meta, for order messages and, if you opted in, offers.
• Delivery: our courier partner, when used, receives the recipient’s name, phone number, address, map location and delivery notes.
• Hosting and storage: Supabase (database, sign-in and file storage) and Vercel (website and app hosting).
• Analytics and advertising: Vercel Web Analytics; Google Analytics, Microsoft Clarity and Meta Pixel with your consent; Meta and Google conversion measurement as described above.
• AI text: our AI text provider, for card message suggestions and the florist chat.
• Wallet passes: Apple Wallet and Google Wallet, if you add a membership card. The card shows your name.
• AIHHS’s business systems, which receive event and corporate enquiries so we can follow them up.
• Authorities, when the law requires it.

Where it is processed

Our providers process information in and outside the United Arab Emirates, including in the European Union, India and the United States. We use providers that protect personal information under their contracts with us.

How long we keep it

• Orders and invoices, including the names, phone numbers and addresses on them: for as long as UAE tax law requires.
• Gift photos, videos and recordings: deleted after one year. Uploads never attached to an order are deleted within about two days.
• Your account and saved addresses: until you delete your account.
• Everything else: only as long as we need it for the purposes above or the law requires.

Your choices and rights

• Delete your account in the app or on the website under Account → Profile → Delete my account, or follow the steps on our account deletion page.
• Opt out of WhatsApp offers by telling us on WhatsApp or by email.
• Change your cookie choices from “Cookie settings” on the website.
• Turn notifications off in your phone’s settings.
• Ask us for a copy of your information, or to correct or erase it, or object to how we use it, by emailing info@flowercorner.ae. We may need to confirm your identity, and we will explain anything we must keep by law.
• If you are not satisfied with our reply, you can complain to the UAE Data Office.

Children

The app is for adults placing orders. We do not knowingly collect information from children, other than recipient details an adult gives us to deliver a gift.

Security

Information is encrypted in transit, and access is limited to the staff and providers who need it to run the shop.

Changes

We will update this notice when what we collect or who receives it changes, and show the date of the latest version at the top.